Welcome to the RTS Two-Wire Intercom support section. This section of the website is designed to help end users troubleshoot their own systems quickly and effectively. All of the content in this support section is authored and maintained by RTS Two-Wire Intercom technicians with extensive field experience. If you are a first-time user, RTS recommends reading through the FAQ and Knowledgebase sections to familiarize yourself with system design and operation. If you still have questions, contact your nearest RTS Two-Wire Intercom technical support specialist.

 Featured FAQ

How can I attach two powered two-wire systems together?

The transformer in Figure 1 is useful if you need to strip DC voltage off of a wet two-wire system. After proper installation one would be left only with audio on the other side of the transformer. This allows one to hook the line up to another system with its own power supply, or to attach the system to another device that would sensitive to voltage on the line.
Figure 1
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 Featured Glossary Term

Dim

"Dim" occurs in two contexts in RTS Digital Matrix Intercom Systems. First, there is the Dim Table feature. Dim tables are used to correct a feedback problem that can occur between two keypanels operating in close proximity that have keys assigned to talk/listen to a common destination. Dim tables are set up in AZedit (search for keyword "dim" in AZedit help. Once a dim table is set up, it can be assigned as a level 2-talk assignment for those keys that are causing the feedback problem. For information about how to make this assignment from a programmable keypanel, search for "Dim Table" in the keypanel manual index. There is also an adjustable speaker dim feature available on the KP-32 Keypanel. This causes the speaker or headphone volume to diminish by a preset amount whenever a talk key is activated. This can help to prevent occasional feedback between the speaker and microphone due to volume settings, microphone placement, etc. For setup and usage, search for "Speaker Dim" in the keypanel manual index.
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